Frequently Asked Questions
Everything you need to know about your Cole Haan experience.
What is the standard shipping timeframe?
Standard shipping typically takes 3 to 5 business days. We also offer expedited and overnight shipping options for faster delivery at an additional cost.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged items within 30 days of purchase. Items must be returned in their original packaging with all tags attached.
How do I care for my leather shoes?
To maintain the quality of your leather footwear, we recommend cleaning them with a damp cloth and applying a high-quality leather conditioner or polish regularly.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. International shipping rates and delivery times vary based on the destination and will be calculated at checkout.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Klarna for interest-free installments.